Refund Policy
At Nexcified, we are committed to delivering high-quality technology solutions, including web development, software development, cloud consulting, and digital services.
Refund Policy
At Nexcified, we are committed to delivering high-quality technology solutions, including web development, software development, cloud consulting, and digital services. We strive to ensure client satisfaction, but due to the nature of our services, our refund policy is structured as follows:
Eligibility for Refunds
Refunds may be considered under the following conditions:
- Project Cancellation by Nexcified: If we are unable to complete a project due to unforeseen circumstances on our end, a full or partial refund may be issued.
- Duplicate Payments: If a payment is accidentally made more than once, we will process a refund for the extra charge.
- Non-Delivery of Service: If the agreed-upon service has not been initiated or delivered within the specified timeframe due to reasons beyond the client’s control.
Non-Refundable Services
Certain services are non-refundable, including:
- Completed and Delivered Projects: Once a project or service has been completed and delivered, no refunds will be issued.
- Custom Development Services: Due to the time, effort, and resources involved in tailored software and web development, refunds will not be provided once work has begun.
- Subscription-Based Services: Payments made for subscription-based services (e.g., maintenance, hosting, or SaaS solutions) are non-refundable once the billing cycle begins.
- Client-Initiated Cancellations: If a client cancels a project after work has commenced, a refund will not be granted, though partial refunds may be considered at Nexcified’s discretion depending on the progress made.
3. Refund Request Process
To request a refund, clients must:
- Submit a written request via email to info@nexcified.co within 7 days of the issue arising.
- Provide detailed reasons for the refund request along with any relevant documentation or proof.
- Allow 5-10 business days for review and processing. If approved, refunds will be issued to the original payment method.
Dispute Resolution
If a client is dissatisfied with a service, we encourage them to contact us first to resolve the issue before requesting a refund. We value transparency and customer satisfaction and will make reasonable efforts to address concerns.
Policy Updates
Nexcified reserves the right to modify or update this refund policy at any time. Clients are encouraged to review this policy periodically to stay informed about any changes.
For further inquiries regarding refunds, please contact info@nexcified.co.